/ Get in touch
Hit us with your
questions or feedback.
We read every message and reply within one business day. For urgent billing questions please include your account email.
/ Other ways
Prefer email?
support@decallabs.co.za/ Response time
We aim to reply within 1 business day. Billing & refunds get priority.
/ Quick answers
Common questions
How do conversions work?+
1 credit = 1 conversion. Every registered account gets 2 free conversions each month (reset on the 1st, no roll-over). Need more? Buy a once-off conversion pack — those credits never expire.
What conversion packs are available?+
Starter (R15) = 5 conversions, Standard (R35) = 15, Pro (R69) = 35 (best value), and Studio (R149) = 100. All one-time purchases — no subscription, no recurring billing.
Do credits expire?+
Free monthly conversions reset on the 1st and don't roll over. Paid conversions from a pack never expire — buy them once, use them whenever.